Why fewer A2V2 leads are booking calls
Summary
What the new ads are doing well
More investors are clicking, and more of them say they can invest $300K or more. The biggest drops come after the click.
Meta ad export, Aug 4 to Oct 13 · investment range from the lead form, in Nitya's CRM
Most investors booked the call themselves
Before the relaunch, 9 out of 10 booked calls came from investors booking on their own. Since October 2, that share of leads is 6%.
Nitya's CRM: leads and calendar meetings, pulled Oct 14 · booked on their own = booked before our setter reached them
Where the drop happens
The two biggest drops are right after the click and right after the form.
Meta ad export to Oct 13 · Nitya's CRM and setter call log, pulled Oct 14 · 411 leads before, 65 since · over a minute = a conversation, since the CRM counts voicemails as answered
Our call follow-up dropped off
Our setter went from calling 5 to 7 days a week to 1 or 2 days from September 21. This one is on us, and we are fixing it today.
Setter call log, Aug 24 to Oct 13
How long investors waited for a first call
Only 2% of investors were called within 5 minutes. In capital raising, leads called in the first 5 minutes book the most calls.
Setter call log and lead creation times, Aug 4 to Oct 13 · benchmark: capital-raising accounts, Leadfins coaching data
Is Meta reaching a less serious audience?
- Location
- Time of day
- Investment size
- The lead form, and every lead answers yes to accreditation
Cheaper clicks with fewer leads, on the same form, usually means Meta has found a less serious audience. The age and placement split will confirm it.
Meta ad export, Oct 2 to 13 vs Sep 1 to Oct 1 · Nitya's CRM lead fields and phone area codes, Oct 14
Three things to confirm
| To confirm | Why it matters |
|---|---|
| Calendar bookings | Our CRM shows only 6 meetings booked since October 5, from any source, and new leads now carry call date fields instead. If bookings from the thank-you page are not reaching the CRM, the drop is smaller than it looks. |
| Age and placement | This is the only way to confirm whether the audience has changed. |
| Pickup rate | The CRM counts voicemails as answered calls, so the pickup rate looks higher than it is. |
We need your team for the first one: how many intro calls have been held since October 2? We are handling the other two.
What we change, and what we need
- Call every lead within 5 minutes, with a second call right after if there is no answer, and 6 attempts over 3 days
- Send a text after the first missed call
- Add more calling numbers and check them for spam flags
- Test ad #105 “Write off $200K”, where 36% of leads booked a call, against #113
- Review results by age and placement, and remove any group where fewer than 10% of leads book
- An export of intro calls from Calendly since October 2